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Having trouble with a voucher?

Need help redeeming a voucher?

How do I redeem my Groupon or Living Social purchase?

All of the information you need to redeem will be located on your voucher. For Groupon customers, to access your voucher log into your Groupon account and go to "My Groupons." From there look for your Splash Wines purchase and click the "View Voucher

I am a member with Splash, why don't I receive free shipping on my Groupon?

For each special third party offer purchased there will be the charge for shipping if outlined in the offer, regardless of Membership status. We would really like to be able to provide free shipping to our members on these voucher offers, but it just

It looks like I am being charged more than I should be, why is that?

Be sure that your voucher code is successfully applied to receive your discount. If so, you should only be paying for shipping (if outlined in the offer) plus any additional upgrade options you may have chosen. After your code is applied you will sti

I am getting an error message when I try to apply my Voucher, what gives?

Make sure that your voucher code is input into the "Voucher" bar exactly as it appears, including any dashes, and be sure there are no spaces before or after. In addition, make sure that the product you are applying your code to is one of the cases f

How long until I receive my wine after I redeem?

We pack orders within 1-2 business days after an order is placed, and from there transit time is 1- 5 days depending upon where you are in the country and which warehouse your shipment comes from. Our distribution warehouses are in California and New

How do I apply my Voucher code while redeeming?

While redeeming on Splash Wines, on the checkout page enter your voucher code exactly as it appears to the "Discount" bar and click "Apply."

After I redeem, will Splash Wines ever charge my card without my authorization?

We absolutely will never charge your card without you personally placing an order. With Splash Wines, unlike many others in the industry, you never have to worry about automatic shipments or charges that come without your authorization. But we will p